Post Implementation Support in SimCorp One

This case study details how Dimensional Community provided crucial post-implementation early care support to a Global Investment Manager after they went live with SimCorp One.

The client faced challenges including the immediate need for teams to master complex workflows and daily operations, resulting in knowledge gaps in configuration, data, and finance operations. The firm needed comprehensive support beyond basic help desk services to ensure operational continuity and build internal capabilities, ultimately aiming to maximize their SimCorp investment. The firm required a balanced approach to external support and training to address issues like team upskilling and system adoption.

Support Framework

Dimensional Community implemented a three-pillar support framework that combined immediate, hands-on assistance with long-term capability building.

Consultants worked directly alongside client teams, providing immediate support, documenting workflows, creating playbooks, and identifying configuration improvements, ensuring natural knowledge transfer through real-world problem solving. They also implemented a sophisticated skill development program using the 70-20-10 learning model, emphasizing customized content and practical, real-time application using the client's actual data.

This approach, combined with a Precision Performance Management assessment framework tracking progress across five mastery levels, successfully transformed the team. The results included enhanced efficiency, reduced dependencies, and the creation of a self-reliant Business Application Support Team capable of independently managing their SimCorp environment and implementing new asset types.